At Beckton Florist, our mission is to provide the freshest flowers to every home and business in our community. We understand how important it is for your flowers to arrive vibrant and in perfect condition, which is why we offer a dedicated Fresh Flowers Guarantee to our valued Beckton customers. When you order from us, you are choosing a trusted local florist committed to service excellence and quality.
We take immense care in packaging and handling all floral arrangements to ensure they arrive safely and look stunning. However, on the rare occasion your flowers arrive damaged or not as described, please let us know immediately upon delivery. Our team kindly asks that you send us photographic evidence of any damage on the day you receive your order, so we can quickly assess and resolve any issues. We are here to uphold our fresh flowers promise for every Beckton delivery.
Every bouquet and floral arrangement from Beckton Florist is backed by a minimum 5-day freshness window from the day of delivery, provided the stems are cared for as recommended. If your flowers show signs of wilting or deterioration within this period, and you have followed our care guidance (such as changing the water and trimming stems), please notify us right away so we can make things right.
Your satisfaction is at the heart of everything we do. If your flowers do not meet our freshness standards on arrival or within the guaranteed window, we offer two straightforward options:
All refund or replacement requests must be submitted within five days of the original delivery date along with photographs of the affected flowers. Our aim is to make this process as simple and stress-free for you as possible.
We welcome feedback so we can continually improve our service for our Beckton community. If you have any concerns or complaints regarding your experience with Beckton Florist, we encourage you to reach out to us using the contact details provided on our website. Please include your order details and a brief description of the issue. Our management team reviews all complaints thoroughly and aims to respond within one business day, working with you to find an appropriate resolution promptly.
Beckton Florist is proud to be your local florist, serving both private residences and commercial clients throughout Beckton. Your trust means everything to us, and we go the extra mile to ensure your flowers are fresh, beautiful, and delivered with care every time. Our commitment to outstanding quality and customer service is what sets us apart in the Beckton area.
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