Thank you for choosing Beckton Florist for your online flower delivery needs in Beckton and surrounding areas. Please read these Terms & Conditions carefully before placing an order. By accessing or using this website and placing an order, you agree to be legally bound by these Terms & Conditions as they apply to your transaction. These terms apply to all customers across Beckton and the nearby localities.
In these Terms & Conditions:
2.1 Orders for flowers and arrangements can be placed online via our website. Please ensure that all required information, including recipient name, delivery address, preferred delivery date, card message, and contact details, is accurately provided at the time of ordering. Inaccurate or incomplete information may cause delivery delays or prevent us from fulfilling your order.
2.2 After placing your order, you will receive an order confirmation summary on the website and/or via SMS or email (if such option is enabled on our site). This confirmation is an acknowledgement that we have received your order, but it does not constitute acceptance. All orders are subject to acceptance and product availability.
2.3 We reserve the right to reject any order prior to dispatch, at our absolute discretion. Wherever possible, you will be informed if your order cannot be fulfilled due to lack of stock, non-availability of specific items, or if your delivery address is outside our designated delivery areas.
2.4 All on-screen images are intended as a guide. As many flowers are seasonal and subject to availability, certain blooms, colours, containers, or packaging may sometimes need to be substituted for products of similar style and equal or greater value without notice. We endeavour to maintain the overall look and style of the arrangement selected.
3.1 We accept payment through the online methods specified on our website, including major credit and debit cards.
3.2 Payment for your order is required in full at the point of order placement. Your order will not be processed or delivered until payment is received and cleared in full. Please ensure that you provide accurate payment information. Any failed or declined payments will result in your order being cancelled or delayed until payment is resolved.
3.3 All prices displayed on our website are in Pounds Sterling (£) and include applicable VAT. Delivery charges will be clearly displayed during the order process before you make payment.
3.4 Where promotions, discounts, or offer codes apply, these must be entered at the time of ordering. Offers cannot be applied retrospectively or combined unless otherwise stated. We reserve the right to withdraw offers at any time without notice.
4.1 We deliver flowers and products across Beckton and surrounding areas as specified on our website. If you are unsure whether your intended recipient falls within our delivery area, please check our postcode coverage prior to placing an order.
4.2 We aim to deliver your order on your chosen delivery date. While we make every effort to deliver within a specified time window, we cannot always guarantee a specific delivery time due to weather, traffic, or other unforeseen circumstances.
4.3 If the recipient is unavailable at the delivery address, we may leave the order with a neighbour or in a safe place, unless you instruct us otherwise at checkout. A delivery note will be left for the recipient indicating the location of the item, where possible. In the event delivery cannot be made, we will attempt to contact you to arrange an alternative solution. Additional delivery attempts may incur a further charge.
4.4 It is your responsibility to ensure that the delivery address and instructions provided are correct. We cannot accept liability for orders delivered late or not delivered due to incorrect or incomplete address details supplied by you at the time of ordering.
5.1 Orders for flower delivery may be cancelled or amended by you, provided we receive notice at least 24 hours prior to the scheduled delivery date. Please refer to your order confirmation for details on how to submit a cancellation or amendment request.
5.2 If you request a cancellation or amendment within less than 24 hours of the scheduled delivery date, we will do our best to accommodate your request, but cannot guarantee that your order can be cancelled or changed, especially if preparation or dispatch has already commenced.
5.3 Refunds will be processed using the original payment method, typically within 5-10 working days of approval of your cancellation. We reserve the right to deduct reasonable charges for preparation or perishables if your order has already been created in whole or in part.
5.4 In the unlikely event that your order arrives damaged or does not match the description, please notify us as soon as possible (ideally within 24 hours of delivery). We may request photographic evidence. Where products are found to be defective, we may offer a replacement or refund at our discretion.
5.5 Our products are perishable and therefore exempt from the statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, your statutory rights in respect of faulty, damaged, or misdescribed goods remain unaffected.
6.1 We endeavour to supply flowers and products of the highest quality, carefully prepared and handled by our florists. Fresh flowers are a perishable, natural product and may vary in colour and form from those illustrated on our website.
6.2 Should you or your recipient be unsatisfied with the product, please contact us within 24 hours of delivery detailing your concerns. Where appropriate and at our discretion, we will offer a replacement, partial refund, or full refund. In some cases, we may request return of the product or photographic evidence before a resolution is provided.
6.3 Beckton Florist’s liability for any claim shall in no circumstances exceed the amount paid by you for the specific product or delivery. We are not liable for any indirect or consequential loss, including loss of enjoyment, reputation, or goodwill arising in connection with the use of our products or services.
6.4 We shall not be held responsible for any failure in delivery arising from factors outside our reasonable control, such as adverse weather, strikes, transport breakdowns, or incorrect delivery instructions provided by the customer.
7.1 By placing an order with Beckton Florist, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.
7.2 You agree not to use our website or services for any unlawful, fraudulent, or abusive purpose. Any misuse of our website or fraudulent activity may result in refusal or cancellation of orders and reporting to relevant authorities.
7.3 Certain special requests, including allergy concerns, colour preferences, or custom designs, should be communicated clearly at the time of ordering. While we strive to accommodate reasonable requests, we cannot guarantee that all requests can be fulfilled.
8.1 All content on this website, including text, graphics, photographs, logos, and design, is owned by or licensed to Beckton Florist. You may not reproduce, copy, or otherwise exploit any content for commercial purposes without our prior written consent.
9.1 We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws. By providing your details during the order process, you agree to our collection and use of information as outlined in our Privacy Policy available on the website.
9.2 Your information will only be used for order fulfilment and related purposes. We will not share your details with third parties except where necessary to process your order (for example, with delivery providers).
10.1 Beckton Florist reserves the right to amend or update these Terms & Conditions at any time without prior notice. Updates will take effect immediately upon posting on our website. We encourage you to review these terms whenever using our services.
11.1 These Terms & Conditions (and any non-contractual claims or disputes arising out of or in connection with them) are governed by and construed in accordance with the laws of England and Wales.
11.2 Any dispute or claim arising out of or in connection with your use of our website or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12.1 If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
12.2 No failure or delay by Beckton Florist in exercising any right or remedy shall preclude or restrict our further exercise of that or any other right or remedy.
12.3 No third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms & Conditions.
For questions about your order, these Terms & Conditions, or flower delivery services across Beckton and surrounding areas, please refer to the contact details provided on our website. We will respond to all genuine queries as efficiently as possible.
Thank you for choosing Beckton Florist for your online flower delivery in Beckton and the surrounding localities. We appreciate your custom and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Beckton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Beckton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
